Face your problems, then learn to solve them


Lean management is teaching the right people to solve the right problems the right way. None of this is easy. Senior management must agree to teach, not tell; middle managers must agree to learn. This is not easy and win/win doesn’t necessarily mean nice/nice.

First off, it’s important to note that regardless how tough the managerial debate can become no serious lean practitioner has ever had a cross word for a frontline operator. In fact, many of the harshest discussions with middle-managers are about teaching respect for value-adding operators. The lean premise is that the people who add the value, who do the job, ARE ALWAYS RIGHT. Their points are always valid, even though we often do not know how to respond or resolve the problem. The onus of proof is on management, and of finding a solution on management.
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