• Bad Boss Self-Check

    Bad Boss Self-Check

    “I don’t have time for this stuff!” How many times have you heard yourself think that as people let you down or get stuck on the simplest problems, as they get overwhelmed by the epidemic and/or their confinement? There is […]

  • The false hope of silver bullets

    The false hope of silver bullets

    Have you wondered: am I infected without symptoms? Am I contaminating others unknowingly? Years of gemba walks in hospitals have left this typically hypochondriac author with memories of irrationally leaving shoes on the doormat, carefully stripping, putting all clothes in […]

  • Lockdown’s Loss Function

    Lockdown’s Loss Function

    I’ve been studying lean in hospitals since the mid 1990s – co-wrote a book about it with a Nursing Director. I’m confined, but people tell me their gemba stories. It’s awful. It’s frightening. It’s inspiring. A hospital is a complex being – […]

  • We need to explain Just-in-time NOW!

    We need to explain Just-in-time NOW!

    Folk are ill and need support – but we can’t get close to them. Caregivers are on the frontlines and need equipment to work – but we can’t get out of our homes. Shop and logistics workers are keeping us […]

  • Prepare for whiplash

    Prepare for whiplash

    Let’s take care of the sick first, yes? They need care. So let’s take care of the care providers, yes? They need material and emotional support to do their jobs – masks for protection, gel for disinfection, respirators for the […]

  • Lean thinking at the cliff’s edge

    Lean thinking at the cliff’s edge

    Lean thinkers, the first question is what can we do to create psychological safety for people affected so that they feel enabled to be cautious and break the chain of transmission? But a second crisis is looming that we, lean […]

  • Lean is a verb, not a thing

    Lean is a verb, not a thing

    Lean is a verb, not a thing. Lean is the act of looking for waste, then asking why it’s there, then committing to do something about it, getting others onboard, and trying something. My son leaned us when he pointed out […]

  • Me, bad boss

    Me, bad boss

    A dubious privilege of being a business writer is that people talk to me. People who do the work talk to me. Their bosses talk to me. I get to hear both sides of the story, which is fascinating and, […]

  • Lean executive coaching

    Lean executive coaching

    I often get asked “how do you move from gemba coaching to executive coaching?” which I find kind of surprising because the whole point of executive coaching is to get execs to the gemba, looking into the details, discussing with […]

  • Kanban is a trust machine

    Kanban is a trust machine

    Lean started with Kanban, and Kanban is a trust machine. There are four elements elements to Kanban: a Heijunka board reflecting takt time, the Kanban cards, a shop stock, and component Kanbans. You might have come across the short animations […]