• Design products for customer flow

    Design products for customer flow

    When designing a new product, start with customer flow and teardown. When I sit on in product design meetings, most of the discussion is about how to make this or that function work and how to assemble the functions so […]

     
  • How are we helping customers solve their problems in their terms?

    How are we helping customers solve their problems in their terms?

    How do you assemble your customer solution? Does it solve customer problems whilst freeing them to pursue their preferences? Or does it lock them into one single rigid process? Nespresso makes home coffee machines without profit, in order to sell coffee […]

     
  • Competing in the great disruption

    Competing in the great disruption

    Humans are all about their tools. Tools are how we control our environment – and each other – for better or for worse. For instance, the great mechanical achievement that is the train can be used to move people and […]

     
  • https://www.amazon.fr/dp/1540480844/

    Lead With Lean: A new perspective

    Why are new ideas so hard to have? Because we use our minds to think, and it’s incredibly hard to spot our own thinking biases as you think. I’ve learned the hard way, that this is something you can’t do […]

     
  • We don’t have to win, continuing the fight is enough

    We don’t have to win, continuing the fight is enough

    All we really try to do with lean is to get teams to own their own work and come up with improvements, one controlled change at a time. And to get managers to take more of an interest in their […]

     
  • Lean standards are about teaching to change

    Lean standards are about teaching to change

    Standards are not about compliance and making sure every one does the same thing everywhere. Those are procedures. Standards are about teaching people to change for the better, by themselves. “Improve!” Isn’t that instruction clear? Well, actually, not so much. […]

     
  • PDCA or PPPPDCA?

    PDCA or PPPPDCA?

    What does a “culture of problem solvers” really mean? How can teaching PDCA help? or distract? Some things work, some things don’t. Some things matter, some things don’t. It’s hard to know which is which and chance always has a […]

     
  • Clarity: Where is management?

    Clarity: Where is management?

    You stand with a team that is presenting a kaizen effort. Is it clear which direction their next step should take? Kaizen is the bedrock of lean practice. As a leader, your first step to getting going for real in […]

     
  • Why is learning is hard? Because you learn when it’s hard

    Why is learning is hard? Because you learn when it’s hard

    Most learning isn’t learning – it’s assimilation. True learning means changing your mind. Assimilation means that new facts are made to fit our existing worldview and mental models. It feels nice, like “aha!”, I was right. Real learning is accommodation […]

     
  • Why is “don’t restructure, help ground teams to make it work” so subversive?

    Why is “don’t restructure, help ground teams to make it work” so subversive?

    At it’s simplest, lean leadership is about helping ground teams to make things work before restructuring. It goes this way: The leader goes to the gemba and looks into improvement projects the teams have taken upon themselves to do: what […]