• Continuous flow… at the dentists’: Jidoka is the key to flow

    Continuous flow… at the dentists’: Jidoka is the key to flow

    Continuous flow is without debate a more effective way to work, but to many it seems impossible to reach in their current conditions – indeed, continuous flow requires an understanding of Jidoka as well. I had the misfortune of spending […]

     
  • Let go of the Post-its!

    Let go of the Post-its!

    Enough with the Post-its, already. Our aim is to crate space for more mindful work. More mindful work is more sensitive to customers’ wishes and smarter with avoiding waste. When did we start using post-its to represent work? 20 years ago […]

     
  • How to convince engineers… to listen to service feedback

    How to convince engineers… to listen to service feedback

    Concepts matter. Engineers are notoriously hard of hearing when it comes to negative feedback about their designs. Not surprisingly, they’re keen about their work, but sometimes customers do experience mishaps, inconveniences or simply gripe about impractical features. How can we […]

     
  • How responsible do you feel for your customers?

    How responsible do you feel for your customers?

    Our customers are our responsibility. What happens to them is our problem, particularly regarding what we do for them. Customers are not resources to get exploited by getting more money off them every way we can. Customers are friends to […]

     
  • To start solving environmental problems, first you have to face them!

    To start solving environmental problems, first you have to face them!

    We all agree that we need to start improving our environmental performance – but where to start? Every little thing we can think of seems to be ridiculously small compared to such global problems as global warming or greenhouse gas […]

     
  • Only the paranoid survive

    Only the paranoid survive

    “It ain’t what you don’t know that gets you in trouble. It’s what you know for sure that just ain’t so.” This quote (falsely) attributed to Mark Twain is unfortunately too true. Our brain are designed to imagine a future […]

     
  • Lean thinking is about changing your story about work – it’s never content free

    Lean thinking is about changing your story about work – it’s never content free

    “Apply a dose of lean every day and your results will improve” or “if it doesn’t work, apply double dose (read: you’re not committed enough)!” Does it sound like snake oil? It should. Lean is not an organizing method. It’s […]

     
  • The kaizen engine in the lean machine

    The kaizen engine in the lean machine

    Lean is a clever scaffolding that points people towards continuous improvement and, if they work together, superior performance. But how does performance improvement really work? At individual level? The traditional operational excellence view of improvement is to avoid mistakes. Most […]

     
  • How to choose without a crystal ball

    How to choose without a crystal ball

    We dreamed of flying cars, we got the Internet. We strove to have a base on the moon and fly to the stars, we got comms satellites. The future is never quite like you expect and yet you need to […]

     
  • Instructing, training, coaching

    Instructing, training, coaching

    Coaching is all the rage these days – trainers are supposed to coach, managers are supposed to coach. Even lean senseis are supposed to coach. As a young man, I used to crew in ocean racing, as I wrote in […]