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  • Face your problems, then learn to solve them

    Lean management is teaching the right people to solve the right problems the right way. None of this is easy. Senior management must agree to teach, not tell; middle managers must agree to learn. This is not easy and win/win […]

     
  • How do we help our plant managers want to do Lean?

    How do we help our plant managers want to do Lean?

    We’ve just changed our divisional general manager and the new boss wants our lean approach to be less directive and more participative. That is to say, our plant managers should want to do lean instead of feeling that they are […]

     
  • Show me the money

    Lean in short is this: customer satisfaction derives from employee satisfaction, or, to be more specific, satisfying customers (in their varied preferences) requires personal job fulfillment and continuous learning. In this day and age, few people would dispute any of […]

     
  • Pull is the architecture for continuous improvement

    Pull is the architecture for continuous improvement

    Seventeen years ago, when I first saw a Toyota sensei come to a supplier, he went to a workstation in front of the assembled executive group, and watched the operator work for about ten minutes, before moving a box of […]