• Video interview: Lead with Respect model

     
  • Show me the money

    Lean in short is this: customer satisfaction derives from employee satisfaction, or, to be more specific, satisfying customers (in their varied preferences) requires personal job fulfillment and continuous learning. In this day and age, few people would dispute any of […]

     
  • Pull is the architecture for continuous improvement

    Pull is the architecture for continuous improvement

    Seventeen years ago, when I first saw a Toyota sensei come to a supplier, he went to a workstation in front of the assembled executive group, and watched the operator work for about ten minutes, before moving a box of […]